Broker Digitalisation In The AI Age: Why The Foundation Comes Before The Agents
This article was originally published on Agiliux: Broker Digitalisation In The AI Age . Written by Mohandeep Singh, Founder and CEO of Agiliux. Most AI agents in insurance broking stall because they are deployed before the system underneath them is ready. This article sets out the three pillars a brokerage needs first: a modern broking system covering every placement type, a robust access layer giving agents full functional parity, and a clean information infrastructure. It also explains why getting that order right determines whether agentic AI delivers any value. Last week I stood on stage at the Lloyd's Dive In festival in Jakarta, in front of a room full of commercial insurance brokers, and opened with a line that made a few people uncomfortable: do not deploy AI agents into your brokerage yet. This year's festival, hosted in Indonesia by APARI, the Association of Indonesian Qualified Insurance and Reinsurance Brokers, carried extra weight. 2026 is the final edition of Dive...